Terms of service.

Last Updated: September 19, 2024

Welcome to Iyawo! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using our site or services. If you do not agree with these terms, you should not use our services.

1. Use of Services

Iyawo provides artificial floral arrangements for weddings and special events, available for rent. By placing an order with us, you agree to be responsible for the use, care, and return of all rented items.

2. Rental Period

The rental period for each order is five days in total. This includes the event day and one additional day to return the items. You must return the rented items to the designated shipping provider the day after the event (the return day).

If the return day falls on a Sunday or Federal Holiday, the return can be made on the next business day. Late returns will incur a fee as specified in our return policy. Rental items are expected to be returned in their original condition, along with all original packaging materials.

RETURN POLICY

The customer hereby agrees to return the rented artificial floral arrangements and all original packaging materials to Iyawo using the provided prepaid postage label. The floral arrangements must be returned to the designated shipping provider the day following the event date (the return date). If this day falls on a Sunday or Federal Holiday, the return may be made on the following business day.

A late fee of $25 per day will be charged for items not returned to the designated shipping provider by the agreed-upon return date. Each missing or damaged packaging insert (including boxes, fillers, and protective materials) will incur a $50 fee.

Iyawo is not responsible for any personal property unintentionally returned with the rental items. Customers are encouraged to thoroughly check the packaging before shipping to ensure no personal belongings are included.

3. Payment and Fees

Full payment is required at the time of booking.

Additional fees may apply, including late fees, damage fees, and replacement fees for missing or damaged items.

Damage Fees: If any items are returned damaged, customers will be charged based on the item's replacement value:

Small items (e.g., boutonnieres, small bouquets): $25 per item.

Medium items (e.g., standard bouquets, small centerpieces): $50 per item.

Large items (e.g., large bouquets, large centerpieces, floral arches): $100 per item.

By providing payment information, you authorize Iyawo to charge your card for the agreed-upon rental price and any applicable fees.

4. Condition of Rental Items

All items are inspected prior to shipping to ensure they are in excellent condition. You agree to handle all rental items with care and return them in the same condition. Damage, loss, or failure to return items will result in charges as outlined above.

5. Cancellations and Refunds

Cancellations made more than 90 days before the scheduled event are eligible for a full refund.

Cancellations made within 90 days of the event date will be subject to a 50% cancellation fee.

Refunds will be processed within 7-10 business days after receiving the cancellation request.

6. Changes to Orders

Changes to existing orders can be made up to 30 days before the scheduled event. This includes changes in rental items, quantities, or delivery details.

All change requests must be submitted via email to info@iyawoflowers.com with REQUEST ORDER CHANGE in the subject line.

Changes are subject to availability, and additional fees may apply depending on the changes requested.

No changes can be made within 30 days of the event date.

7. Intellectual Property

All content on the Iyawo website, including but not limited to text, graphics, logos, images, and designs, is the property of Iyawo and protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any content from our site without express written permission.

8. Limitation of Liability

Iyawo will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or rental items. We are not responsible for any delays caused by factors beyond our control, including but not limited to shipping carrier delays.

9. Personal Information

Your privacy is important to us. By using our services, you agree to our Privacy Policy, which governs how we collect, use, and protect your personal information.

10. Changes to Terms

Iyawo reserves the right to modify or update these Terms of Use at any time. Changes will be effective immediately upon posting to our website. We encourage you to review these terms periodically.

By using Iyawo’s services, you acknowledge that you have read, understood, and agree to these Terms of Service.